Our Services
Debt Collection
Our primary goal is always to prevent delinquency or, failing that, to work with the customer to restructure the account and ensure a moving resolution.
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A Proactive Approach
Debt collection is the critical final stage of the broader Credit and Collection process. We believe in proactive account management, which begins with identifying early signs of potential delinquency to address issues before an account defaults.
The collection process follows a series of steps to ensure fair and thorough resolution:
- Early Intervention: Initiating reminder calls and collection letters.
- Account Restructuring: Assessing and applying loan adjustments or payment plans, if permitted, to help the borrower bring the account back to current status.
- Advanced Action: For collateralized accounts, this may involve repossession.
- Last Resort: Legal action, taken only when all other amicable resolution efforts have been exhausted.